Customer Success and Support

This position is designed for a customer support person who engages, nurtures and web trains our existing customers on our platform and turns them into long-term successful clients. Please read the entire job description before you apply. 3 stage interview process, Step one email your resume and include a cover letter; Step 2 Phone Interview; and Step 3 in-Person Interview.

Note: If you are an active real estate agent, this position will not suit you.

 

-Please submit a short response to the following questions.

 

A.     Why does this this position fit you?

B.     What experience do you have that makes you perfect for the job?

 

Monday through Friday – Hours: 8:30am – 5:00pm in Maitland, Florida (40 hours/Week + )

Brief overview

– On-board clients so they are knowledgeable and efficient in working the platform;

– Ensure existing clients and their team members are up to date with the newest features and functionality of the platform;

– Assist partnering departments (sales, training, and accounting) with client contact and communication;

– Collaborate with fellow team members on platform, process and functionality improvements based on workflow and client feedback;

– Strong understanding of the web, html, browsers, on both Mac and PC;

– Experience with the ability to create, develop, and enhance customer relationships is a plus;

– Create raving fans by nurturing and following up with client accounts;

Key responsibilities:

•   Engage with the real estate agents, office managers, brokers, and loan officers who use our platform every day;

•   Manage the online support ticketing system, also known as the Help Desk. You’ll be responsible for the initial response and resolution of all lower-level requests and the routing of tickets that require additional high-level technical support. This includes escalating any issues to Management as necessary;

•   Communicate with programmers/developers to ensure that higher-level technical issues are resolved;

•   Work with the Product Development Team to prioritize feature requests and provide general user feedback;

•   Provide phone support for any client questions or concerns;

You’ll enjoy this position if:

•   You demonstrate excellent verbal and communication skills

•   You have a genuine, positive, and uplifting attitude that inspires coworkers and clients are able to learn and teach web procedures quickly;

•   You can anticipate a client’s next question or thought and give suggestions based on limited information;

•   You are polite, patient and empathetic to others’ needs;

•   You are driven to exceed expectations.

•   You are able to remain calm and use ingenuity when facing challenges;

•   You exhibit excellent time management skills and are able to multi-task numerous responsibilities;

•   You are self-motivated and able to identify opportunities for improvement;

•   You enjoy a high energy environment and love a rapid pace;

•   You love technology but understand that this is not an IT Help Desk position.

We’d like to speak with you if you have:

•   2+ years Customer Service experience in a fast-paced environment, preferably with a software / communication company;

•   Strong communication skills are a must (phone, email, webinars, IM, etc.);

•   Strong grammatically correct writing skills;

•   You have a natural aptitude for learning new technologies and consider yourself a skilled in Microsoft Office & Google Drive;

Broker Agent 360 offers you:

– Fair competitive compensation;

– Challenging, motivating, stimulating, Fun work environment;

– Growth potential and ability to lead change;

– Company leadership that believes in flexibility, freedom, and innovation;

– Company culture that is guided by our core values that thrives on passion and innovation;

– Starting pay, $25,000 per year with reviews and wage increases;

– Full Time employment;

– 1 week paid vacation after 1 year;

– Job description: Anything management asks of this person as long as its legal and Ethical.

 

Please Email Your Resume to Careers@BrokerAgent360.com

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